fbpx

KinderMender Patient Services Representative Position

Basic Function:

Reporting to the Practice Operations Manager (POM), the Patient Service Representative (PSR) serves as the primary point of service and administrative support for families and Kinder Mender staff.

Nature and Scope:

The PSR is a service ambassador, administrative coordinator and support resource. The PSR is directly responsible for engaging patients and families to assist with answering questions and performing tasks regarding registration details and paperwork, visit protocol and for helping to obtain the answers to questions that may arise as part of the visit. The PSR also assists KM staff by performing administrative tasks that help to facilitate a safe and efficient patient flow.

Principle Responsibilities:

  • Greet Patients & Families
  • Answer telephones, take & forward messages to providers and KM leadership
  • Forward e-mails to providers and KM leadership
  • Conduct Follow Up Calls/Lab Processing
  • Review and Scan Medical Records/PHR into Patient Charts
  • Verify medical Insurances
  • Collect Co-pays
  • Schedule appointments for Primary Care WCC visits
  • Inventory & Stock supplies and medications
  • Receive and store Vaccines

Core Competencies:

  • PHI Document Management
  • Proficiency Operating/Managing Clinical Information Systems
  • Interpersonal Effectiveness
  • Oral & Written Effectiveness
  • Proficiency in Microsoft Office
  • Customer Service Engagement & Service Recovery
  • Scheduling and Organization Proficiency
  • Problem Solving & Task Management
  • Ability to Multi-Task
  • Excellent Phone Etiquette
  • Ability to follow instructions and especially under pressure

Minimum Requirements:

  • The Patient Service Representative must hold a valid High School Diploma or General Equivalency Diploma (G.E.D.).
  • The Patient Service Representative must possess a minimum of three (3) years’ experience directly related to the duties and responsibilities specified.
  • The Patient Service Representative must possess effective interpersonal, oral and written communication skills.
  • The Patient Service Representative must possess working and transferable knowledge of Microsoft Office and the use of a current Electronic Health Management System.
  • Must be able to stand, walk, sit, lift (minimally 50lbs), climb, stoop, kneel, crouch, bend, pull, push, reach, calculate and organize for extended periods of time.

If you are interested in applying for this position, please fill out the application below.

Here's What Parents Say

  • “Everything about the visit was outstanding. We are so very happy we found this place. The staff is efficient, professional, and friendly. The facility is bright, clean, and child friendly. This will be our go to medical office…”

  • “Everyone we worked with, from the time we first called with questions through when we left after our appointment, was extremely friendly, efficient, and just overall wonderful and easy to work with. The place was clean, pretty, warm, and inviting!”

  • “Everyone is always patient and kind; it is so important to me that my kids are treated well especially at a doctor’s office because it directly influences their level of comfort and anxiety for the rest of their lives.”

  • “Fast, friendly and efficient service received. The Doctor was very friendly and informative. My child felt comfortable and was at ease by the kind nature of everyone. From the time we walked in we were greeted with a warm, friendly smile and immediate attention.”

  • “Always very welcoming and KinderMender makes it as comfortable as possible for the children. My son is no longer scared of going to the doctor because of his wonderful experiences here. It is so nice to have somewhere to take him that is not ‘scary.’ Thank you!”

  • “Everyone is always very friendly, helpful and sensitive to my child’s needs. They had us in and out in less than 20 minutes which is so important when dealing with a grouchy, sick child.”

Recent
Diagnoses

  • Today
  • This Week
  • This Month
  • Otitis Media - Ear Infection
  • Cellulitis - Skin Infection
  • Pharyngitis - Sore Throat
  • Eczema
  • Asthma Exacerbation
  • Upper Respiratory Infection
  • Strep Pharyngitis - Strep Throat
  • Viral Infection
  • Otitis Media - Ear Infection
  • Pharyngitis - Sore Throat
  • Asthma Exacerbation
  • Upper Respiratory Infection
  • Cellulitis - Skin Infection
  • Conjunctivitis - Pink Eye
  • Gastroenteritis - Vomiting / Diarrhea
  • Viral Infection
  • Strep Pharyngitis - Strep Throat
  • Otitis Media - Ear Infection
  • Upper Respiratory Infection
  • Asthma Exacerbation
  • Pharyngitis - Sore Throat
  • Gastroenteritis - Vomiting / Diarrhea
  • Conjunctivitis - Pink Eye
  • Viral Infection
  • Fever