Columbia, MD, Oct. 4, 2016 – KinderMender Walk-In Pediatric Center today announced the first two graduates of KinderMender University, an intensive training program designed to ensure new team members adhere to the clinic’s standards of exemplary service.
Antonea Alvin and Jordan M. Lee successfully completed the New Hire Orientation Training, with each spending 5-7 days alternating between the classroom and the clinic floor. There, they developed the skills necessary to serve as efficient and approachable Patient Service Representatives (PSRs).
“These two talented and committed individuals proved to be outstanding students, and I know they will be tremendous assets to our practice,” said Dr. Keyvan Rafei, KinderMender founder and medical director.
KinderMender University instructors and support staff included facility staff members Heidi Blakely Smith, Taje Johnson, Brenda Mancia, Dr. Eden Woredekal, CPNP Ashley Palumbo, Lisa Harris-Green, and Dr. Rafei.
The new grads will begin working at KinderMender later this month, while KinderMender University’s next training is scheduled for Oct. 5.
KinderMender, which is celebrating its fifth anniversary of healing happy families, was recently named Best Urgent Care by the Maryland Gazette Reader’s Choice Awards.
Dr. Rafei founded the full-service, walk-in pediatric center in Columbia, Md., in 2011, envisioning a clinic that would break the mold of the stuffy, scary doctor’s visit with a relaxed, congenial atmosphere and a friendly, honest relationship with families. Rapid growth led to the opening of a Laurel location in 2013, followed by a Glen Burnie clinic in 2015.
KinderMender continues to make strides, and earn smiles, thanks to its brief wait times, efficient clinicians, and a steadfast belief that quality health care is about far more than just writing a prescription.
For more information, visit www.kindermender.com.
Founded in 2011 by Dr. Keyvan Rafei, KinderMender is a full-service, walk-in pediatric urgent and primary care provider with locations in Columbia, Glen Burnie, and Laurel, Maryland. Each location accepts most insurance providers and has pediatricians, antibiotics, and vaccinations available on-site. For more information, visit www.kindermender.com.
Dr. Keyvan Rafei
Founder and Medical Director, KinderMender