fbpx

News

KinderMender University Graduates Two New Team Members

Columbia, MD, Oct. 4, 2016 – KinderMender Walk-In Pediatric Center today announced the first two graduates of KinderMender University, an intensive training program designed to ensure new team members adhere to the clinic’s standards of exemplary service.

Antonea Alvin and Jordan M. Lee successfully completed the New Hire Orientation Training, with each spending 5-7 days alternating between the classroom and the clinic floor. There, they developed the skills necessary to serve as efficient and approachable Patient Service Representatives (PSRs).

“These two talented and committed individuals proved to be outstanding students, and I know they will be tremendous assets to our practice,” said Dr. Keyvan Rafei, KinderMender founder and medical director.

KinderMender University instructors and support staff included facility staff members Heidi Blakely Smith, Taje Johnson, Brenda Mancia, Dr. Eden Woredekal, CPNP Ashley Palumbo, Lisa Harris-Green, and Dr. Rafei.

The new grads will begin working at KinderMender later this month, while KinderMender University’s next training is scheduled for Oct. 5.

KinderMender, which is celebrating its fifth anniversary of healing happy families, was recently named Best Urgent Care by the Maryland Gazette Reader’s Choice Awards.

Dr. Rafei founded the full-service, walk-in pediatric center in Columbia, Md., in 2011, envisioning a clinic that would break the mold of the stuffy, scary doctor’s visit with a relaxed, congenial atmosphere and a friendly, honest relationship with families. Rapid growth led to the opening of a Laurel location in 2013, followed by a Glen Burnie clinic in 2015.

KinderMender continues to make strides, and earn smiles, thanks to its brief wait times, efficient clinicians, and a steadfast belief that quality health care is about far more than just writing a prescription.

For more information, visit www.kindermender.com.

KinderMender graduates Jordan M. Lee and Antonea Alvin.
KinderMender University graduates Jordan M. Lee and Antonea Alvin.

 

About KinderMender

Founded in 2011 by Dr. Keyvan Rafei, KinderMender is a full-service, walk-in pediatric urgent and primary care provider with locations in Columbia, Glen Burnie, and Laurel, Maryland. Each location accepts most insurance providers and has pediatricians, antibiotics, and vaccinations available on-site. For more information, visit www.kindermender.com.

MEDIA CONTACTS

Dr. Keyvan Rafei
Founder and Medical Director, KinderMender
(443) 492-4000
krafei@kindermender.com

Here's What Parents Say

  • “Everything about the visit was outstanding. We are so very happy we found this place. The staff is efficient, professional, and friendly. The facility is bright, clean, and child friendly. This will be our go to medical office…”

  • “Everyone we worked with, from the time we first called with questions through when we left after our appointment, was extremely friendly, efficient, and just overall wonderful and easy to work with. The place was clean, pretty, warm, and inviting!”

  • “Everyone is always patient and kind; it is so important to me that my kids are treated well especially at a doctor’s office because it directly influences their level of comfort and anxiety for the rest of their lives.”

  • “Fast, friendly and efficient service received. The Doctor was very friendly and informative. My child felt comfortable and was at ease by the kind nature of everyone. From the time we walked in we were greeted with a warm, friendly smile and immediate attention.”

  • “Always very welcoming and KinderMender makes it as comfortable as possible for the children. My son is no longer scared of going to the doctor because of his wonderful experiences here. It is so nice to have somewhere to take him that is not ‘scary.’ Thank you!”

  • “Everyone is always very friendly, helpful and sensitive to my child’s needs. They had us in and out in less than 20 minutes which is so important when dealing with a grouchy, sick child.”

Recent
Diagnoses

  • Today
  • This Week
  • This Month
  • Otitis Media - Ear Infection
  • Cellulitis - Skin Infection
  • Pharyngitis - Sore Throat
  • Eczema
  • Asthma Exacerbation
  • Upper Respiratory Infection
  • Strep Pharyngitis - Strep Throat
  • Viral Infection
  • Otitis Media - Ear Infection
  • Pharyngitis - Sore Throat
  • Asthma Exacerbation
  • Upper Respiratory Infection
  • Cellulitis - Skin Infection
  • Conjunctivitis - Pink Eye
  • Gastroenteritis - Vomiting / Diarrhea
  • Viral Infection
  • Strep Pharyngitis - Strep Throat
  • Otitis Media - Ear Infection
  • Upper Respiratory Infection
  • Asthma Exacerbation
  • Pharyngitis - Sore Throat
  • Gastroenteritis - Vomiting / Diarrhea
  • Conjunctivitis - Pink Eye
  • Viral Infection
  • Fever