All four KinderMender locations will be open on Thanksgiving Day from 8 a.m. to 6 p.m. Have a great holiday!

Frequently asked questions

Pediatric immediate care FAQs

KinderMender was founded with a mission to provide quality medical care for children, while putting their parents’ minds at ease. Our pediatric immediate care is available at four different locations in Maryland, and our hours of operation provide access to late night pediatrics, when it is often needed most.

If you have questions, our menders and support staff are standing by. Contact us any time for more information, or check out our general FAQ below.

General FAQ

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What services do you offer?

We provide primary and pediatric immediate care for non-life-threatening health care issues, including sprains, minor broken bones, colds and flu, vomiting and diarrhea, coughs, and rashes.

We provide primary and urgent care to all of our patients, and offer on-site, state-of-the-art digital x-ray and laboratory services.

Our services include diagnosis and treatment of:

Minor Injuries:
  • Sprains and Strains
  • Minor broken bones
  • Simple Cuts and Lacerations
  • Splinters
  • Suture removal
  • Wounds and Abrasions
  • Minor burns
Minor infections:
  • Colds and Flu
  • Earache / Ear Infections
  • Sore Throat / Strep Infections
  • Cold sores / Mouth sores
  • Thrush
  • Pink Eyes
  • Sinus Infections
  • Vomiting and Diarrhea
  • Urinary tract infections
  • Abscess Treatment
Respiratory Problems:
  • Cough
  • Congestion
  • Moderate asthma attacks
  • Bronchitis
  • Bronchiolitis
Skin Problems:
  • Rashes and itching
  • Eczema
  • Diaper Rashes
  • Poison Ivy
  • Ringworm
  • Scabies
  • Sunburn
  • Athlete’s Foot
And many other non-life-threatening health care issues.

We also provide antibiotics on-site. We do not offer narcotic medications, and no controlled substances are kept on-site.

At KinderMender we accept most local and national insurance plans, such as:

  • Carefirst BlueCross BlueShield
  • UnitedHealthCare
  • Aetna
  • Cigna
  • Tricare
  • Johns Hopkins EHP
  • NCAS
  • US Family Health Plan
  • MultiPlan
  • Priority Partners
  • AmeriGroup
  • Maryland Physicians Care
  • and others.

Please consult with your insurance provider about any deductibles, co-payments, or other service coverage restrictions.

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What type of insurance does KinderMender accept?

KinderMender accepts most local and national insurance plans, including:

  • Carefirst BlueCross BlueShield
  • UnitedHealthCare
  • Aetna
  • Cigna
  • Tricare
  • Johns Hopkins EHP
  • NCAS
  • US Family Health Plan
  • MultiPlan
  • Priority Partners
  • AmeriGroup
  • Maryland Physicians Care
  • and others.

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Do I need an appointment?

No appointments are needed for sick or urgent care visits – just walk right in! We encourage a scheduled appointment for your well visits and annual physicals so we can prepare for your visit and allow sufficient time for any questions or concerns. You might want to check out our current wait-time before coming in on the home page.

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Are you open on holidays?

Yes, our holiday hours may vary, but we are typically open at all four locations 8 a.m. to 6 p.m. on holidays.

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Can KinderMender be my primary care provider?

Yes! To make KinderMender your child’s primary care provider, you will need to:

  • transfer your child’s medical records;
  • receive a review from your current provider; and
  • call to schedule an appointment.

Please note that some insurances policies may place limits on who can serve as your primary care provider – if you have any questions please contact your insurance company to ensure that KinderMender and its providers can indeed serve in this role.

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How can I schedule an appointment for a well child visit or annual physical?

Please call our office at 443-492-4000 to schedule an appointment.

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Does KinderMender provide medication on-site?

Yes, KinderMender provides antibiotics on-site. However, we do not offer narcotic medications, and no controlled substances are kept on the premises.

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What is “well child care?”

Well care describes any routine primary pediatric care, including monthly check-ups, immunizations, and developmental screens that ensure normal child development. Although many people assume that our walk-in-care model means we’re exclusively pediatric immediate care, we also provide well-child care and serve as many families’ primary care physicians.

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How much will a visit cost me?

Most charges are covered by your insurance plan. Depending on the type of plan you have, you may be responsible for an urgent care co-pay, as well as any deductible. (A deductible is specified amount of money that the insured must pay before an insurance company will pay a claim.)

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Can I use my Medical Savings Account (MSA) at KinderMender?

Yes, you can use your Medical Savings Account card to pay any co-payments or deductible expenses.

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How can I get an itemized receipt for my Medical Savings Account?

Itemized receipts are available once your insurance has processed your claim. Call or stop by for a copy.

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Do you close for bad weather?

In certain cases, we close for bad weather. Please call us before you come into the office to ensure that we are still open.

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Can you provide my child with the flu shot?

Yes! We routinely give flu shots.

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Do you see adults?

We can see adult patients younger than 30 years old for illnesses or injuries such as the flu, colds, ear infection, pink eye, and sprains. Please call us before scheduling an appointment to ensure that we have a provider who is able to see you.

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What labs do you participate with?

We participate with Labcorp and Quest.

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Hablas español?

Si, hablamos español.

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Do the physicians speak any other foreign languages beside Spanish?

Yes, our physicians do speak other languages besides Spanish, including Farsi and German.

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Here's What Parents Say

  • “Everything about the visit was outstanding. We are so very happy we found this place. The staff is efficient, professional, and friendly. The facility is bright, clean, and child friendly. This will be our go to medical office…”

  • “Everyone we worked with, from the time we first called with questions through when we left after our appointment, was extremely friendly, efficient, and just overall wonderful and easy to work with. The place was clean, pretty, warm, and inviting!”

  • “Everyone is always patient and kind; it is so important to me that my kids are treated well especially at a doctor’s office because it directly influences their level of comfort and anxiety for the rest of their lives.”

  • “Fast, friendly and efficient service received. The Doctor was very friendly and informative. My child felt comfortable and was at ease by the kind nature of everyone. From the time we walked in we were greeted with a warm, friendly smile and immediate attention.”

  • “Always very welcoming and KinderMender makes it as comfortable as possible for the children. My son is no longer scared of going to the doctor because of his wonderful experiences here. It is so nice to have somewhere to take him that is not ‘scary.’ Thank you!”

  • “Everyone is always very friendly, helpful and sensitive to my child’s needs. They had us in and out in less than 20 minutes which is so important when dealing with a grouchy, sick child.”

Recent
Diagnoses

  • Today
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  • This Month
  • Otitis Media - Ear Infection
  • Cellulitis - Skin Infection
  • Pharyngitis - Sore Throat
  • Eczema
  • Asthma Exacerbation
  • Upper Respiratory Infection
  • Strep Pharyngitis - Strep Throat
  • Viral Infection
  • Otitis Media - Ear Infection
  • Pharyngitis - Sore Throat
  • Asthma Exacerbation
  • Upper Respiratory Infection
  • Cellulitis - Skin Infection
  • Conjunctivitis - Pink Eye
  • Gastroenteritis - Vomiting / Diarrhea
  • Viral Infection
  • Strep Pharyngitis - Strep Throat
  • Otitis Media - Ear Infection
  • Upper Respiratory Infection
  • Asthma Exacerbation
  • Pharyngitis - Sore Throat
  • Gastroenteritis - Vomiting / Diarrhea
  • Conjunctivitis - Pink Eye
  • Viral Infection
  • Fever